Introduction
This Privacy Notice explains how Cargo Radar collects, uses, shares, and protects your personal information when you use our services. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
Who will be responsible for your personal data?
Cargo Radar Ltd.
41 Nedelcho Bonev blvd., 3rd floor
1528 Sofia, Bulgaria
Information we collect about you and how we use it
The personal information we collect, store, and use will depend on the services you have with us and how you use them. In most cases, we have this information because we collect it directly from you or it is derived from your use of our products and services. In some circumstances, we will obtain this information from a third party. Below you can find details of how and why we use your information and our permitted reason in law (known as ‘legal basis’) to use it.
Customer or Visitor Information
If you are a customer, prospect, or visitor to our Site, we collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, contact our sales team or customer support team, respond to one of our surveys, register for access to the Service, or make a request to receive information about Cargo Radar’s products, like a whitepaper or a newsletter, instruct information to be shared with us, or use certain components of the Service.
The specific Personal Data collected during these interactions will vary based on the purpose of the form or the nature of your request, but it will generally include the following categories of Personal Data
Category of Personal Data | Description | Purpose of Processing | Legal Basis for Processing |
Business Contact Information | We collect your company name, registration country, registration address, registration year and VAT number. We also collect your accountable person full name, business email address, and business phone number, |
To communicate regarding your account and services, send promotional materials, provide customer support.
| Performance of a contract, Consent (for marketing), Legitimate Interest |
Account Information | When you create an account with us we collect your username, password, and other login details. | To create and manage your account, authenticate access to services, ensure account security. | Performance of a contract Legitimate interest (to keep business records and prevent fraud) |
Financial Data (for paid services) | For any Service that you purchase for a fee, we and/or our payment processor(s) will collect the billing information necessary to process your payments, such as your payment card number, banking information and/or a billing address, and authentication details. | To process payments, manage and track subscriptions, provide order confirmation and receipts.
| Performance of a contract Legal Obligation |
Marketing and Communication Data
| Name, contact details; Your preferences in receiving marketing materials and communication preferences. | When you first subscribe to our services or create an account, we add your details to our marketing lists unless you tell us not to, for the following reasons: To send you targeted marketing and promotional offers, subject to your consent. To conduct surveys and obtain feedback on our services. To manage your communication preferences. We will always give you the right to opt out of marketing at any time and remind you of this in any emails or texts we send. See "Your Rights” for more information | Consent Legitimate Interests (to keep you up to date with our products and services, making them relevant to you and making sure you manage your spend with us)
|
Vehicle Information (through API integration with GPS Service Providers)
| We collect certain vehicle information through API integration with trusted Third Party GPS Service Providers. The information includes: vehicle registration plate number, GPS location data of the vehicle, speed of the vehicle, engine on/off status. | To provide you with Fleet management, and comply with legal requirements. To provide real-time location tracking of vehicles. To optimize routing and improve service efficiency. To facilitate the matching of carries and forwarders based on proximity. | Performance of a contract Legitimate interest |
Legal and Compliance Data | Records of consents, legal inquiries, and compliance information | To comply with legal obligations. To protect our legal rights. To respond to legal inquiries and investigations. | Legal obligation |
Information Collected Automatically
When you visit, use, or otherwise interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Edge, etc.), broad geographical information, and navigation patterns. In particular, the following information is created and automatically logged in our systems:
Category of Personal Data | Description | Purpose of Processing | Legal Basis for Processing |
Log Information | Internet Protocol (IP) address, login data, browser type and version, device type, time zone setting, browser plug-in types and versions, operating system and platform. | To improve our website and services. To diagnose and fix technical issues. To enhance the security of our services. | Legitimate interest |
Customer Usage Data | API requests, usage information.
| To optimize our Services, perform analysis, to enhance user experience. | Legitimate interest |
Cookies | Information about browsing activities. | To improve website functionality and user experience. | Legitimate interest |
Usage Data | Information about how you use our services, including preferences and settings. | To analyze usage patterns and preferences. To personalize your experience. To develop and improve our services. | Legitimate interest |
How We Use Your Data
We use your personal data for the purposes outlined above. The legal basis for processing your personal data includes:
Legitimate Interest: We may process your data to fulfill our legitimate interests, such as improving our services, ensuring security, and managing our business operations, provided that these interests are not overridden by your rights and interests.
Performance of a Contract: We process your data to perform the contract we have with you, or to take steps at your request before entering into a contract.
Legal Obligation: We may process your data to comply with our legal obligations.
Consent: Where required, we will obtain your consent before processing your data for specific purposes.
With Whom We May Share Your Information
We may share your personal data with:
Trusted Service Providers: Companies, agents, or contractors who assist us in performing services or tasks on our behalf, facilitating communication with you, or supporting our operations. Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us. These functions and services include:
Legal Authorities: information may be shared with courts, law enforcement authorities, regulators, government officials, attorneys, or other parties when required by law, to comply with legal obligations, or to protect our rights.
Business Partners: Partners with whom we collaborate to offer additional services.
We use other providers to carry out services on our behalf or to help us provide services to you. We also use them to:
provide customer-service, marketing, infrastructure and information-technology services;
personalise our service and make it work better;
process payment transactions;
analyse and improve the information we hold (including about your interactions with our service);
assist with fraud prevention and detection; and
run surveys.
Where we use another organisation, we still control your personal information. And we have strict controls in place to make sure it’s properly protected.
Additional Information For European Individuals
This section applies to individuals in the European Economic Area (“EEA”) and the United Kingdom (“UK”).
Data Controller/Data Processor. Cargo Radar generally acts as the data processor on behalf of our Customers for the processing of Customers’ GPS Vehicle Information (described above) and other information that we collect at the direction of our Customers. We process this data pursuant to our Customers’ instructions and subject to our agreements with them.
We act as the data controller for the processing of Contact Information, Account Information and Data and Information Collected Automatically (each as described above).
International Transfer
Cargo Radar may transfer your personal data to countries outside the European Economic Area (EEA), the United Kingdom (UK), or Switzerland that may not have the same data protection laws as your home country. When we do so, we ensure that appropriate safeguards are in place to protect your privacy rights and ensure compliance with applicable data protection laws, such as the EU Standard Contractual Clauses (SCCs) and the UK Addendum.
Your Rights
Under certain circumstances you have the following rights in relation to your Personal Data that we process as a data controller:
Access: You have the right to request a copy of your personal data held by us. Though there may be exceptions, such as situations affecting others' privacy or legal obligations, you're entitled to review your data. If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.
Rectification: We strive to maintain the accuracy, currency, and completeness of your personal data. Please inform us promptly of any inaccuracies or changes, enabling us to keep your information up-to-date. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Restrict Processing: Under certain circumstances, you can object to the processing of your personal data and request its blocking, erasure, or restriction.
Portability: You have the right to request some of your personal data in a commonly used, machine-readable format, for your own reference or for transmission to another data controller.
Objection: You may ask us at any time to stop processing your Personal Data, and we will do so:
If we are relying on a legitimate interest to process your Personal Data -- unless we demonstrate compelling legitimate grounds for the processing or we need to process your data in order to establish, exercise, or defend legal claims; If we are processing your Personal Data for direct marketing. We may keep minimum information about you in a suppression list in order to ensure your choices are respected in the future and to comply with data protection laws (such processing is necessary for our and your legitimate interest in pursuing the purposes described above);
Erasure: You can request the erasure of your personal data when it's no longer necessary for its original purposes, or in other specific circumstances.
We aim to respect your requests while safeguarding information. Hence, when you delete or change your information, we might not do so immediately from our backup systems or copies on active servers. We may retain some data to fulfil your requests (e.g., keeping your email address off our marketing list).
Lodge a Complaint: If you suspect your data protection rights have been violated, you can lodge a complaint with the relevant supervisory authority or seek legal recourse. For your convenience list of contact information for the EEA Data Protection Authorities is here .
Withdraw Consent: You have the right to fully or partially withdraw your consent to the collection, processing, and transfer of your personal data at any time. Upon notification, we'll cease processing your information unless another legal basis applies.
Opt-out of Marketing Communications: If you wish to opt-out of our marketing communications, you can use the opt-out links in our messages or contact us. Opting out won't affect personal data processing for our legal services provision.
For personal information collected via cookies, please refer to our Cookie Policy.
There are some exceptions to these rights, for example we might not be able to delete your data if we need it to fulfil your contract or we are required to keep it by law. We also might not be able to provide you with information if it would infringe someone else’s rights. We’ll always try to help you with your request and if we believe we are unable to fulfil your request we will always explain why.
Please see the Questions, concerns or complaints section below for information on how to exercise your rights.
Where do we store your data
Your information is securely stored in compliance with stringent data protection regulations. We maintain dedicated servers located within the European Economic Area (EEA), ensuring that your data remains within jurisdictions that uphold robust privacy standards.
How long we keep your personal data
We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.
If you have elected to receive marketing communications, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
How we secure your personal data
Our security framework includes comprehensive physical, technical, and organizational measures to protect the privacy and confidentiality of the data you transmit through our Website. We continuously update and test our security technology to ensure its effectiveness in addressing emerging threats and vulnerabilities.
Questions, concerns or complaints
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us:
Cargo Radar Ltd.
41 Nedelcho Bonev blvd., 3rd floor
1528 Sofia, Bulgaria
Changes to Cargo Radar’s Privacy Policy
The Service and our business may change from time to time. As a result, at times it may be necessary for Cargo Radar to make changes to this Privacy Policy. Cargo Radar reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice and when we do we will post an updated version on this page, unless we are required to notify you of the changes by the applicable law. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Service after we have posted an updated Privacy Policy, or notified you if applicable, shall indicate your agreement with the terms of such revised Privacy Policy.